Our Return Policy

We currently do not offer free returns/ exchange at the moment, however if the item is found faulty, we will gladly offer a free return/ exchange.

  • Return & Refund

    Please ensure that the item is returned in a new and unused condition and in their original packaging within 30 days of receiving your original order.

    If you would like to make a return please email for a return at authorisation sales@subtle.sg (no refund will be granted without return authorisation).

    · For your protection, return your order with an insured courier (e.g., FedEx, DHL) & retain copy of your proof of purchase. We are not responsible for items damaged or lost in transit.

    · Please include a note with your name and invoice number. We can not refund shipping charges on return items.

    · Sale items and Engraved pieces cannot be returned or exchanged unless faulty.

    · Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.

    · Upon receipt of items, we will send you confirmation email and process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges.

    · Please note that we do not offer free returns service at the moment. We will minus any delivery charges from the refund.